Manny G

I moved from another state about a year and a half ago, and my 2003 BMW 540i was beginning to feel its age and show some issues. I started to consider selling it because I just wasn’t as happy with it as I once was a few years ago. Being new to the area, I didn’t know any of the good independent shops around me, and was searching for a place that I could trust to get my car back in shape again. I refused to pay dealer prices and labor rates for my 10+ year old car. I had a number of Dinan upgrades done to my car as well by a previous shop in my home state, so I started down the road of looking for Dinan authorized dealers near me. Low and behold, I found FAM. I spoke over the phone with the father (Bob) of this family run business for about 15-20 minutes explaining my cars issues, and set me up with a time to bring the car by to be checked out. His sons all were very enthusiastic about cars and spoke with me while I waited to get the car checked out. The entire team there provided me with the best and warmest customer service I have ever experienced at a business, let alone an auto repair shop. The techs diagnosed my car, showed me everything I had going on, and Bob gave me a very fair and satisfactory price. While I waited, I was entertained by the arrival of a classic World Challenge race car, Steve Dinan’s very own turbo E34 540i that the shop just took in. This surprised and impressed me even more than I could have imagined. I even purchased another Dinan upgrade through them since I was so satisfied with my experience there. In the end, they were able to get me to fall in love with my BMW again, and I most definitely will be a repeat customer of theirs.